Cancellation :

If it becomes necessary to cancel your tour, you must notify Pinnacle Outdoor Adventures immediately in writing. Once we receive your notice, cancellation will take effect. Please note that the following charges will apply on cancellation:
   •  if cancellation takes place more than 45 days prior to departure, your full deposit will be returned except a processing charge equivalent of 5% of trip cost, excluding tax component; (60 days for Outbound trips)
   •  if cancellation takes place between 45 and 30 days prior to departure, 50% of the tour price will be forfeited (between 60 and 30 days for Outbound trips); and
   •  if cancellation takes place less than 30 days prior to departure, 100% of the tour price will be forfeited.
Some trips attract a minimum processing charge – please check. The tour price is quoted as a package. No partial refunds or credit will be given for services not used. We recommend that you obtain cancellation travel insurance upon booking. If you can replace your spot by getting someone else to take that seat cancellation charges would be waived completely. You would only be charged the processing fee of 5%.

Delay, Cancellation or Change of Itinerary :

Pinnacle Outdoor Adventures reserves the right to cancel any expedition prior to departure (including, but not limited to, by reason of too few people booking on any tour) in which case participants will be given a refund in full. However, you will not be entitled to make any further claim for any injury, loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation (including but not limited to visa, passport and vaccination charges, or departure, gear purchases, airport and airline taxes). It is possible that a route change, postponement or delay (either in relation to departure or to the duration of the expedition) may become necessary due to inclement weather, snow and ice conditions, political restrictions or any other cause. In the event of a change, postponement or delay, participants have no right to refund of the tour price (in whole or in part) or other compensation for any injury, loss or damage.
 

Force Majeure :

Pinnacle Outdoor Adventures will not be liable to pay the participants the compensation/refund if it has to cancel or change the travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.
 

Travel & Cancellation Insurance :

It is important that you must be covered by adequate insurance for the complete duration of your trip. Your insurance must include cover for; medical expenses, injury, death, cost of repatriation and evacuation via whatever means necessary including by helicopter/air ambulance. If, in the event of an emergency medical rescue or evacuation from a trip, either by foot, helicopter or otherwise the responsibility for the payment of such costs will lie directly with you.  Any subsequent costs incurred for expenses such as hotels, food, transport etc shall be borne by you. We do not check insurance policies. We reserve the right to cancel your booking at any time before departure if we are not satisfied that adequate insurance is in place for you. All baggage and belongings are entirely at your own risk at all times and we will not take responsibility of loss, damage or accident to any luggage or property.